Meneage Street Surgery
01326 558714
News and Events

May 2022

Saturday 7 May - Helston Flora Day

Tuesday 3rd May 2022 16:08

Pop up vaccination clinic at The Old Cattle Market car park Helston, 10-4, first, second, booster doses age 12 and over.

No need to book just pop along and see the team.

April 2022

Do It Online

Wednesday 6th April 2022 19:32

Our new online consultation service is now live.

Please click on the following link to submit your medical request: https://florey.accurx.com/p/L82059

You can request sick notes, results, or other administrative requests as well as advice from your GP.

NHS app (via your smartphone) is the preferred method for requesting prescriptions.

We apologise for any inconvenience caused by the change over of systems and thank you for your patience.

March 2022

eConsult Currently Unavailable

Thursday 31st March 2022 09:29
Access via eConsult is unavailable at the moment, please be patient with us and we will have access again as soon as possible. Please contact the surgery or 111 in the meantime. Apologies for any inconvenience.

Notice of changes from April 22

Thursday 31st March 2022 08:00

On March 31 a member of the practice team is leaving for pastures new:

  • Dr Dan Kingston

We are sad to see him go & wish him well for the future.

Patients can be assured that the remaining partners, salaried GPs, and the whole practice team will continue to provide the best care possible whilst we continue the recruiting process.

We also have a new Social Prescriber - Sylvia Penhaligon, who can be contacted via the practice.

February 2022

Information for patients regarding hospital waiting times

Monday 28th February 2022 12:28

The Covid pandemic has had a significant impact on the NHS ability to provide routine elective services. We recognise that patients are waiting longer than we would all like. The My Planned Care website gives direct access to the latest waiting time information for hospital appointments, operations, or treatment (excluding cancer). Please follow the link to access the website.
https://www.myplannedcare.nhs.uk

January 2022

Face Masks Whilst Attending the Surgery

Thursday 20th January 2022 14:14

As a healthcare setting, we will be continuing to adhere to the same infection control and social distancing rules and therefore we will still be requesting patients and the practice team to wear a face mask whilst attending the surgery and continue to observe social distancing. If you are unable to wear a face mask, please notify reception or the clinician when booking your appointment.

Thank you for your ongoing patience and support.

December 2021

Covid Vaccination Clinics

Wednesday 15th December 2021 15:45

Please check your phones for invitations for Covid boosters.

You may book via AcccuRx which means you will have the vaccination at the practice.

There is limited availability, so will be on a first come first served basis.

Other options for your vaccination are via 119.

Helston Football Club is running clinics until the end of the year, and Stithians site will be re-opening from the weekend.

Warning: Omicron scam emails

Friday 3rd December 2021 13:28

Please be aware there are reports of people receiving scam emails purporting to be from NHS offering free "Omicron PCR tests" to "avoid restrictions". These emails are not legitimate and should be deleted.

November 2021

Covid Vaccinations

Monday 22nd November 2021 19:44

Walk in Offer for Helston Football Club

Tomorrow - Tuesday 23rd November
For 1st & 2nd booster doses between 08.00 and 18.45
For 12-15 yr olds from 15.30-18.45

eConsults

Monday 22nd November 2021 19:42

EConsult availability from 08.00 - 18.30 Monday - Friday.

For any urgent enquiries please contact the surgery as usual.

All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

Monday 15th November 2021 15:22

You can play your part in supporting us to care for people with serious and life-threatening illnesses. 

Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home. 

Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example: 

  • Chest pain / breathing difficulties / heart attack
  • Stroke
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Serious head injuries
  • Major trauma such as a road traffic accident or a fall from height 

If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if: 

  • The patient’s condition worsens
  • You no longer need our help 

The call handlers must prioritise speaking to the most seriously injured and unwell patients. 

If you don’t think it’s a serious or life-threatening emergency: 

  • Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
  • Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
  • Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains. 

For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/ 

Thanks in advance for your assistance in this matter.

COVID-19 Vaccination - How to get a booster - Please do not call the surgery to enquire at the present time.

Monday 15th November 2021 15:14

If it has been 26 weeks or more since your second COVID-19 vaccination, then you can book your booster vaccine on the nhs website or ring 119.

It is important to have the booster to get the best possible protection against COVID-19. It will also reduce the risk of you passing COVID-19 to anyone else.

By having the booster vaccine we can make sure that we provide the body with the best protection against the virus.

To make an appointment for your booster dose please call 119 or visit:

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

Still not had your Flu Vaccination?

Monday 15th November 2021 15:12

We currently have availability at our clinics on Tuesdays 16th & 23rd November, but you do need to book!

September 2021

Flu Vaccination Update

Tuesday 28th September 2021 19:16

Unfortunately, we have been affected by the delay in flu vaccine delivery. 

We have been very busy planning and organising our flu clinics and are ready to proceed as soon as we have the vaccine.  Many of our patients are already booked in as we have been informed the vaccine will be delivered very soon. 

Please accept our apologies for the delay, but we hope that you understand that this is out of our control.

There are two vaccines available.  One is licensed for patients over 65 years and over, and the other is licensed for under 65yr olds.

We are currently inviting the over 65's and under 65's in the at-risk groups for their vaccination. Our aim is to start vaccinating from Oct 5th and we have several clinic dates from then on.

You will receive notification from us, by letter or text but if you are in the over 65 age group  please ring and book should you wish to make your appointment.

On Flu clinic day - DO NOT ATTEND if you have Covid symptoms (new continuous cough, fever, loss of taste or smell).  Please wear a face mask or covering unless you are exempt and maintain social distance when you attend the practice for your vaccination.  Please wear loose fitting clothes.

Please could you ensure we have your correct mobile number so that you don’t get missed for a text reminder.

COVID booster - NHS England are sending out the invitations for those due a booster. Please book this following their instructions. DO NOT PHONE THE SURGERY regarding these vaccinations.

Further information regarding these vaccinations will be posted on this site as we receive them.

Why are GPs needing to work differently?

Wednesday 8th September 2021 16:19
Why are GPs needing to work differently

COVID-19: Visiting your GP Surgery

Wednesday 8th September 2021 16:19
Visiting your GP

August 2021

PRIMARY CARE PHYSIO is available to our patients.

Tuesday 31st August 2021 12:40

First Contact Physiotherapists (FCPs) are now working with the practice to provide this additional service.

Please watch the video to hear about what is available.
or download it here.

Important changes to routine and non-urgent blood test appointments

Monday 23rd August 2021 15:55
All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change:
  • Keep checking our website for regular updates - we will be sharing the latest patient information here as soon as we receive it.
  • Check your phone for messages from us - we will also be using our patient text service to keep people informed.
  • Please don't call or contact us with questions about routine blood tests - we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.
  • Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review.

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.

Vaccinating Children and Young People - Increased Covid Risk

Wednesday 18th August 2021 13:00

Persons of 12-15 yrs at increased risk of serious COVID-19 disease:

  • children with severe neuro-disabilities,
  • Down's Syndrome,
  • underlying conditions resulting in immunosuppression,
  • profound and multiple learning disabilities (PMLD), severe learning disabilities or those on the learning disability register

will be invited to attend a clinic.

Please inform staff in the practice of any 12-15 yr old household contacts of people who are severely immunosuppressed, or those with parental responsibility, so that an appointment can be made to attend a vaccination site.

COVID PASSPORTS

Tuesday 10th August 2021 14:38

Patients requiring Covid passports will need to access the Government site 119 to obtain their updated Covid passport/vaccination status.

Thank you

July 2021

CURRENT PRESSURES ON SERVICES

Tuesday 20th July 2021 10:55

All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

You can play your part in supporting us to care for people with serious and life-threatening illnesses.

Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.

Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:

  • Chest pain / breathing difficulties / heart attack
  • Stroke
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Serious head injuries
  • Major trauma such as a road traffic accident or a fall from height

If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:

  • The patient’s condition worsens
  • You no longer need our help

The call handlers must prioritise speaking to the most seriously injured and unwell patients.

If you don’t think it’s a serious or life-threatening emergency:

  • Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
  • Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
  • Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.

For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/

Face Masks

Tuesday 13th July 2021 14:08

Dear patients

To keep our patients safe we would respectfully request that if you attend the surgery you continue to wear a face mask.
The GPs feel that in the surgery environment where we often have more vulnerable people, we need to ensure that we do our best to keep patients and staff alike as safe as possible.

Thank you

COVID-19 walk-in clinic

Tuesday 13th July 2021 09:14
COVID-19 walk-in clinic

June 2021

Data Sharing Update

Monday 7th June 2021 13:12

General Practice Data for Planning and Research (GPDPR)

An important update about the sharing of your medical information has been announced by NHS Digital called GPDPR (replacing GPES). This has been developed in consultation with the BMA and RCGP over the past few years and recently a Data Provision Notice has been issued to GP surgeries meaning GP surgeries have a legal obligation to comply with this data sharing exercise.

However there has been criticism about the lack of information provided to the public and a very short timescale for patients to fully understand GPDPR. It is important that you are aware what sort of data is shared, why it is shared, and importantly how you can opt out of sharing your data should you wish to.

There is a very limited timeframe for registering your decision to opt out of data sharing (23rd June 2021) before the GPDPR comes into action on 1st July 2021. It will be presumed you are happy for your data to be shared unless you specifically opt out. As a partnership we will be doing further work around how we ensure patients are aware of this change.

To find out more please read this privacy notice about GPDPR, which includes information about opting out.

To opt out please complete a Type 1 Opt Out Form (available here) and return it to the practice. These can be returned to letters.meneagestreet@nhs.net

For our full policies, please see our policy page.

May 2021

NHS - Say "No" to abuse

Wednesday 26th May 2021 11:42

Our reception staff have been experiencing high levels of verbal abuse on the phone and in person, and sometimes have been physically threatened. This cannot be tolerated. At a time of unparalled pressure in General Practice when we have been delivering a far greater number of consultations through the use of additional modes of patient communication, alongside responding to vaccination, shielding and Covid 19 issues our dedicated practice team have worked tirelessly and deserves respect as we endeavour to provide all our patients with the best patient care possible at this time.

We understand this is a small minority of patients, and do thank you for bearing with us in these unprecedented times. We fully understand the frustrations of the phone lines being busy at times, and ask if you can help by ringing for results after 11am, by keeping your conversations and requests brief; and using the on line services we offer.

Save Your Time By Using E-Consult

Monday 24th May 2021 15:46

In recent days the level of demand for patient services has been extraordinarily high, and continues to increase. We apologise for any delays in responding to telephone calls, processing prescriptions etc. and assure you that we are doing all we can to prioritise the workload, while continuing with the additional work of delivering second dose Covid vaccinations to our most vulnerable patients.

We would remind patients with access to computers or smart phones that they can avoid telephone congestion and save time by using the ‘E-Consult’ option on our website. Details will reach our clinicians just as quickly in that way.

In seeking to ensure that we use our resources most effectively for patient care we instruct our highly-trained staff to ask patients for the same information as would be given on the E-Consult form so that it is there for the clinician to consider before contacting you. Without this the backlog in responding would be considerably greater. 

We now have access to several other Health Resources on our Practice Team and you may wish to request help from one of these:

  • Social Care Prescriber
  • Mental Health Practitioner
  • 1st Contact Physios
  • Practice Pharmacist

We thank you for your understanding, as we aim to provide our patients with the best service possible.

Health & Social Care Information Centre (hscic)

Friday 21st May 2021 13:53

Each household will have received or will receive an NHS leaflet outlining the rationale for the extraction of information from GP systems. We first advised you of this in November 2013; the planned first extraction was delayed.

You are able to refuse consent for information from your patient record to be transferred from the practice system for any purpose other than your medical care (except in special circumstances allowed by law eg a public health emergency).

Should you wish to do this please let us know so we ensure that your record is appropriately marked to prevent data extraction.

More information is available at www.hscic.gov.uk and the NHS Choices website at www.nhs.uk/caredata

April 2021

COVID-19 Vaccination and Blood Clotting Update Information

Tuesday 13th April 2021 12:58

Please see the guidance from Public Health England

March 2021

COVID-19 Vaccination For Over 50s

Tuesday 30th March 2021 13:36

If you are over 50 and have not yet received the COVID vaccination please contact Stithians either via the NHS website or by phoning 119.

February 2021

COVID VACCINATIONS

Friday 26th February 2021 13:00

The surgery is receiving many questions about second doses of COVID vaccination. We are eager to know about second doses, but we have not yet been given the vaccine delivery dates, so we cannot plan clinic dates at the moment.

We have been told that the second dose date will be around 11-12 weeks after a patient's first vaccination date. As soon as we have more information you will be informed of clinic availability and be invited to book.

Thank you for bearing with us.

COVID-19 Vaccination Update - Cohort 6

Tuesday 23rd February 2021 18:59

We appreciate that the Covid guidance can be quite confusing and raises some questions about who is and isn't eligible.  Below is some information which outlines who falls into this cohort. We will be inviting in those that fall into these groups, you do not need to call or email us. The only people who need to contact are those in the 65-69 category who cannot get to a mass vaccination site eg Stithians. 

Clinical risk groups 16 years of age and over who should receive COVID-19 immunisation

 Chronic respiratory disease

Individuals with a severe lung condition, including those with asthma that requires continuous or repeated use of systemic steroids or with previous exacerbations requiring hospital admission, and chronic obstructive pulmonary disease (COPD) including chronic bronchitis and emphysema; bronchiectasis, cystic fibrosis, interstitial lung fibrosis, pneumoconiosis and bronchopulmonary dysplasia (BPD).

Chronic heart disease and vascular disease

Congenital heart disease, hypertension with cardiac complications, chronic heart failure, individuals requiring regular medication and/or follow-up for ischaemic heart disease. This includes individuals with atrial fibrillation, peripheral vascular disease or a history of venous thromboembolism.

Chronic kidney disease

Chronic kidney disease at stage 3, 4 or 5, chronic kidney failure, nephrotic syndrome, kidney transplantation.

Chronic liver disease

Cirrhosis, biliary atresia, chronic hepatitis.

Chronic neurological disease

Stroke, transient ischaemic attack (TIA). Conditions in which respiratory function may be compromised due to neurological disease (e.g. polio syndrome sufferers). This includes individuals with cerebral palsy, severe or profound learning disabilities, Down’s Syndrome, multiple sclerosis, epilepsy, dementia, Parkinson’s disease, motor neurone disease and related or similar conditions; or hereditary and degenerative disease of the nervous system or muscles; or severe neurological disability.

Diabetes mellitus

Any diabetes, including diet-controlled diabetes.

Immunosuppression

Immunosuppression due to disease or treatment, including patients undergoing chemotherapy leading to immunosuppression, patients undergoing radical radiotherapy, solid organ transplant recipients, bone marrow or stem cell transplant recipients, HIV infection at all stages, multiple myeloma or genetic disorders affecting the immune system (e.g. IRAK-4, NEMO, complement disorder, SCID).

Individuals who are receiving immunosuppressive or immunomodulating biological therapy including, but not limited to, anti-TNF, alemtuzumab, ofatumumab, rituximab, patients receiving protein kinase inhibitors or PARP inhibitors, and individuals treated with steroid sparing agents such as cyclophosphamide and mycophenolate mofetil.

Individuals treated with or likely to be treated with systemic steroids for more than a month at a dose equivalent to prednisolone at 20mg or more per day.

Anyone with a history of haematological malignancy, including leukaemia, lymphoma, and myeloma and those with systemic lupus erythematosus and rheumatoid arthritis, and psoriasis who may require long term immunosuppressive treatments.

Some immunosuppressed patients may have a suboptimal immunological response to the vaccine.

Asplenia or dysfunction of the spleen

This also includes conditions that may lead to splenic dysfunction, such as homozygous sickle cell disease, thalassemia major and coeliac syndrome.

Morbid obesity

Adults with a Body Mass Index ≥40 kg/m².

Severe mental illness

Individuals with schizophrenia or bipolar disorder, or any mental illness that causes severe functional impairment.

Adult carers

Those who are in receipt of a carer’s allowance, or those who are the main carer of an elderly or disabled person whose welfare may be at risk if the carer falls ill.

Younger adults in long-stay nursing and

Many younger adults in residential care settings will be eligible for vaccination because they fall into one of the clinical risk groups above.

COVID-19 vaccination

Monday 8th February 2021 18:24

If you are registered at the surgery, aged 70 and over, and have not had a first COVID-19 vaccination, please do get in contact with the practice.

January 2021

COVID-19 Vaccines

Tuesday 12th January 2021 14:30

Following extensive trials, 2 safe and effective vaccines for COVID-19 have been approved by regulators and are now being made available to us and are supplied to us in batches each week.  The Joint Committee on Vaccination and Immunisation (JCVI) has said that both the Pfizer/BioNTech and the Oxford/AstraZeneca vaccine “give very high protection against severe disease” and both have good safety records. Both vaccines are being used across the county.

The NHS continues to prioritise those that the Joint Committee on Vaccination and Immunisation (JCVI) and the government has decided will benefit the most - specifically the over-80s, care home residents and all frontline health and care staff.

When we do contact you, please attend your booked appointments with us.

Everyone at the practice is working extremely hard to make sure people receive their COVID-19 vaccine as quickly as possible.  Please be patient with us during this time - we are working hard to vaccinate as quickly as possible using the supplies that we receive.

On days where GPs, nurses and other staff are supporting the roll-out of the COVID-19 vaccination programme, some routine appointments may be rescheduled to an alternative day.  Urgent GP appointments will still be available, and patients will be seen if it is deemed appropriate.

More COVID-19 vaccination clinics are being made available all the time – everyone who is eligible according to national guidance will receive the vaccine in due course.

Hands, Face, Space remains key – even once people have been vaccinated.

You can get more information about the COVID-19 vaccination online via the NHS website.

Making An Appointment

Tuesday 12th January 2021 14:29

As of MONDAY 18 January 2021, the Doctors have decided to revert back to all ‘on the day’ appointments. You will NOT be able to book an appointment in advance with a Doctor.  (Nurse and Health Care appointments will still be available to pre-book)

The Doctors have decided to do this in order to provide you with the best possible service during these difficult times and they thank you for your patience whilst trying to achieve this.

We experience a high volume of calls first thing in the morning, which can make it difficult to get through to the surgery so, don’t forget our eConsult facility is still available. Visit our website and click onto Consult our Doctors online.

Thank you.

 

December 2020

COVID VACCINATION UPDATE

Tuesday 15th December 2020 11:48

We were hopeful to be chosen to be one of the 2 nd wave COVID vaccination sites so that we could protect some of our vulnerable patients before Christmas with their first vaccination.

We are working as a South Kerrier Primary Care Network alongside Helston Medical Centre, Mullion & Constantine Group Practice and St Keverne Health Centre. We are really grateful to everyone who has dedicated so much time into the planning for how we could have run COVID vaccination clinics at the end of this week to ensure as little wastage as possible and protect the first cohort of patients.

However, along with others we were not chosen to be one of the second wave delegated sites and therefore will not be getting vaccine this week. Rest assured we will be looking to help with COVID vaccinations as soon as possible in the New Year. Please keep an eye on our website for further information and please bear with us as things are changing at an ever increasing pace.

COVID 19 vaccinations

Thursday 10th December 2020 11:55

We do not yet have any of the vaccinations but are reviewing the best way to administer these vaccinations to our patients.

Please DO NOT phone the surgery, we will contact patient groups as necessary. More details will be available here as we get them.

November 2020

November 2020

Wednesday 25th November 2020 10:25

New computer system:

  • thank you for all your support and patience over the last month following the new clinical computer system deployment

Waiting room:

  • due to the new computer system waiting room is no longer available
  • to connect to our services online please either:
  • download the NHS app onto your smart phone or
  • to sign up to our new online system in development please email the surgery with the heading Online Service Request
  • please include your full name, date of birth & mobile number

Flu vaccination for 50-64 years [not in a risk category]:

  • we still do not have a date etc when the vaccine will be available for this additional age group
  • if wish to be added to the waiting list for vaccination please email the surgery with the heading Flu Waiting List
  • please include your full name, date of birth & mobile number

Reminder re accessing out of hours medical care:

  • general practice core hours are 08.00 – 18.30 Monday to Friday
  • Out of hours: call NHS 111
  • Out of hours care is provided by Kernow Health
  • NHS 111 is available for 24 hour confidential advice 

Should you have any questions or require further information about anything in this update please contact the surgery.

August 2020

Flu vaccination

Tuesday 25th August 2020 18:41

Reminder: adjuvanted trivalent for

  • age 65 & over (ie 65y by 31.03.2021)
  • appointments are available to book for this vaccine
    note: vaccination in pharmacies takes income from general practice

Clinics:

  • we are offering a Saturday clinic for patients aged 65 & over on September 12
  • there will be 3 separate clinics running in different areas of the building
  • a one way system will be operated & waiting rooms will not be used
  • more clinics will be added

Quadrivalent vaccine for patients under 65 in a risk category will be arriving in October; we will keep you updated on clinic dates.

A reminder of Meneage Street Surgery current operating practise.

  • patient requests for doctor consultation are telephone triaged
  • face to face doctor appointments which are arranged during triage are planned to ensure that social distancing can be followed in our waiting rooms
  • nurse appointments are a mix of pre-book & telephone triage
  • health care appointments are pre-booked
  • if you have an appointment please do not come too early for the allocated time; we aim for a patients to spend less time in public areas
  • please ensure that you wear a face covering to cover your nose & mouth when you enter the surgery & use the hand sanitiser just inside the door
  • we also offer eConsult & video consulting when appropriate
  • our full range of services is available
  • whilst Covid-19 is in circulation please do not attend the practice if you have a temperature

Should you have any questions or require further information about anything in this update please contact the surgery.

July 2020

July 2020

Sunday 26th July 2020 17:03

As the COVID-19 restrictions are cautiously lifted & we move to a 'new normal' a reminder of how Meneage Street Surgery has adapted & our current operating practise.

  • patient requests for doctor consultation are telephone triaged
  • face to face doctor appointments which are arranged during triage are planned to ensure that social distancing can be followed in our waiting rooms
  • nurse appointments are a mix of pre-book & telephone triage
  • health care appointments are pre-booked
  • if you have an appointment please do not come too early for the allocated time; we aim for patients to spend less time in public areas
  • please ensure that you wear a face covering to cover your nose & mouth when you enter the surgery & use the hand sanitiser just inside the door
  • we also offer eConsult & video consulting when appropriate
  • our full range of services is available

We have made some changes to protect us all:

  • toughened glass screens have been installed on the reception desk & between the entrance/waiting area; the latter has an added advantage of improving confidentiality at the desk
  • to reduce unnecessary footfall there is a secure mailbox for all post plus repeat prescription
    requests outside the building

Reminder: repeat prescriptions can be requested using:

  • eConsult
  • computer counterfoil by clearly marking the drugs required & dropped into the mailbox
  • our online request service (The Waiting Room - form to register)
  • our 24 hour telephone line: 01326 555287
  • please allow 48 hours following request before collection

Our plans for flu vaccination:

  • the first clinic for over 65s will be early in September; the actual date will be confirmed next week & you will be able to book your appointment
  • our plans include a one way system & clinics in three different areas of our practice

The Meneage Street Surgery team would like to thank you all for using face coverings & observing the new rules, as well as offer thanks to those patients who have kindly made scrubs & face masks for us during these challenging times

Should you have any questions or require further information about anything in this update please contact the surgery.