As the COVID-19 restrictions are cautiously lifted & we move to a 'new normal' a reminder of how Meneage Street Surgery has adapted & our current operating practise.

• patient requests for doctor consultation are telephone triaged
• face to face doctor appointments which are arranged during triage are planned to ensure that social distancing can be followed in our waiting rooms
• nurse appointments are a mix of pre-book & telephone triage
• health care appointments are pre-booked
• if you have an appointment please do not come too early for the allocated time; we aim for patients to spend less time in public areas
• please ensure that you wear a face covering to cover your nose & mouth when you enter the surgery & use the hand sanitiser just inside the door
• we also offer eConsult & video consulting when appropriate
• our full range of services is available

We have made some changes to protect us all:

• toughened glass screens have been installed on the reception desk & between the entrance/waiting area; the latter has an added advantage of improving confidentiality at the desk
• to reduce unnecessary footfall there is a secure mailbox for all post plus repeat prescription
  requests outside the building

Reminder: repeat prescriptions can be requested using:

• eConsult
• computer counterfoil by clearly marking the drugs required & dropped into the mailbox
• our online request service (The Waiting Room - form to register)
• our 24 hour telephone line: 01326 555287
• please allow 48 hours following request before collection

Our plans for flu vaccination:

• the first clinic for over 65s will be early in September; the actual date will be confirmed next week & you will be able to book your appointment
• our plans include a one way system & clinics in three different areas of our practice

The Meneage Street Surgery team would like to thank you all for using face coverings & observing the new rules, as well as offer thanks to those patients who have kindly made scrubs & face masks for us during these challenging times

Should you have any questions or require further information about anything in this update please contact the surgery.