As the footfall increases at Meneage Street Surgery and in order to protect us all we:

• are arranging patient appointments to ensure that social distancing can be followed in our waiting rooms
• ask that you do not come too early for the allocated time and, therefore, spend less time in public areas
• request that you wear a face covering to cover your nose and mouth when you enter the surgery

Thank you

Listed below are some more links/phone numbers etc which you may find useful for information:

• about applying for a COVID-19 test: www.gov.uk/apply-coronavirus-test
• for the public about Safeguarding adults: https://ciossafeguarding.org.uk/sab
• regarding support for children, young people and their parents: NHS Kernow website
  note: this page helps locate support and provide links to other pages which contain information on COVID-19 helpful tips, sleeplessness, mental health plus many more.

Should you have any questions or require further information about anything in this update
please contact the surgery.

We at Meneage Street Surgery would like to thank our patients, staff and local colleagues for your ongoing support at this time as we adapt our ways of working.

We are:

• continuing to use total telephone triage following national recommendations
• arranging to see patients at appropriate times to keep the waiting room safe for everyone
• offering eConsult and video consulting when appropriate.

The practice has:

• facilities which mean we can see ‘hot patients’ (patients who may have COVID-19 or other infectious conditions) in an area separate from the rest of the surgery
• patients who need to be seen for this reason enter by a different door ensuring that reception, waiting rooms and other consulting rooms are safe
• PPE is worn for all patient contacts
• our experienced cleaning staff have been carrying out hospital standard deep cleans on our premises for many years and we recently welcomed a new member to the team to ensure continued robust service.

We are keen to ensure that all health issues are dealt with in an appropriate time frame so please contact us if you have concerns.

We are also aware this is a difficult time causing anxiety and mental health problems and we are here to help but there are also other sources of support available listed below:

• domestic abuse: 01872 225629 24 hour helpline
• mental health: 0800 038 5300 24 hour helpline [Cornwall Partnership NHS Foundation Trust]

Thank you again.

Should you have any questions or require further information about anything in this update please contact the surgery.